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Delivery

Shipping and Delivery

Builderoutletusa.com ships its products to any destination in the continental 

United States.  Your order will be carefully packaged to provide maximum 

protection to your product while in transit. All our products are new and come with 

their original manufacturers packaging and warranty. We do not sell seconds or 

damaged products.

Because marble tiles and mosaics are very heavy, we recommend ground 

shipping to reduce your shipping costs, but you also have the option to 

choose a quicker delivery method, such as UPS two-day or overnight when 

choosing these option please note that there is additional fees.

When an order is shipped via ground delivery, we use one of two methods, 

either UPS ground, for smaller deliveries, or a freight service for larger 

orders. Please call to confirm shipping charges. Please note orders consisting of 

product that is sourced from multiple suppliers will likely incur additional shipping 

charges. Customer service will contact the Buyer whenever this occurs so there 

will not be any surprises. Only professional delivery companies are entrusted with 

delivering product to our customers. Delivery area is within the contiguous United 

States. Please note that professional delivery companies do assess extra fees in 

relation to certain deliveries therefore it is very important to comply with their 

policies in order to avoid inadvertent fees. Examples of such fees include:

 - Refusal of shipment (Shipment should not be refused under any circumstance 

since the act of refusal always results in additional fees regardless of the 

circumstance. Please note all the issues on the BOL paperwork, accept the 

shipment and contact Customer service ASAP)

 - Shipment to a limited access area (including but not limited to metropolitan area, 

or where only a small box truck is able to make it to the designated address.)

 - Change of address after material has shipped

 - Buyer is unwilling to receive shipment within the allotted 2-5 business days 

depending on carrier

 - Shipment not picked up from a terminal within allotted 2-5 business days 

depending on carrier

Please, provide us with a phone number at which you can be reached 24/7. The 

trucking company will call you prior to residential delivery to schedule the 

delivery. Please specify a valid street address for delivery. No deliveries can be 

made to a P.O. Box. Your shipment will be insured. Prior to shipment, the 

warehouse manager will check all materials to make sure that nothing is damaged. 

The material will be securely attached to a pallet. An average sale requires 7-10 

business days from start to finish as long as the product is available in the U.S.A. 

Please keep in mind that items imported from overseas require 6-12 weeks lead 

time from factory to the supplier's warehouse. We recommend that you make your 

purchase without delay as soon as you confirm your desired product choices. It is 

always better to be safe than sorry. In the unlikely circumstance where items are 

out of stock you may request a national search. We are glad to help locate your 

items for you from alternate vendors however please be prepared for new pricing 

and shipping charges. All suppliers have their own pricing structure and cost of 

shipping varies by location.

All delivery times are approximate, so we recommend that you do not 

schedule your installer until you have contacted us and we confirm your 

order shipping information and timing.

All shipping times and rates are approximate.

Please make sure to have someone there for unloading the products into the 

home or construction site.

Basically, when the products arrive, please immediately check to ensure that there 

is no evidence of damage, wrong color or missing items. If you find any damaged 

materials put a note on Bill of Lading describing the damage and contact us 

immediately. If you sign the Bill of Lading and do not make notes regarding any 

problems with the shipment (such as damages, shortages, incorrect product, etc), 

Builderoutletusa.com  is not responsible for refunds or replacements.

 

BuilderOutletUsa
69 Hepworth Place Garfield, NJ 07026
Phone: 1.844.650.5737
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